FAQs

Due to high demand during our promotional period, our delivery times are currently 6-10 business days. Thank you for your patience !

If you have placed an order and would like to know its status, you should have received an email with your tracking number. Use this number on our DELIVERY TRACKING page to get shipping status and details.

You can track your order on our DELIVERY TRACKING page using the tracking number sent by email.

Your tracking number is emailed to you and will be available 2-3 days after placing your order. If you do not receive your tracking number 5 days after placing your order, contact us at Support@bomi-care.com

Simply contact us at Support@bomi-care.com with your full name and postal address, and we will send you your confirmation number.

If you need to change your order, you must contact us within 6 hours of placing the order.

We can modify:

• Your delivery details
• Your name
• Your email
• Your phone number

You must contact us within 6 hours. We cannot cancel your order once it has been shipped.

Please consult our return and refund policy by clicking on this link: Return Policy

If you have a problem with a purchase, let us know immediately! Describe the problem and send any available photos to Support@bomi-care.com

Yes, the main site does not process transactional data until you go to checkout. At this point, you will be on a site secured through Shopify.com, our e-commerce host and system.

Our support system is designed to ensure that we understand and respond to your questions appropriately. Please create a support ticket or email us at Support@bomi-care.com